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Despite the fact that we are in the middle of a recession, many collection agencies are aiming to hire new trainees. According to a recent survey, over 55 percent of bill collection companies have plans to hire more staff in the first half of this year.

To cut out aggravation and time, and to promote long term growth, it is important that you hire the right people. Best case scenario, you hire the right person the first time. In the collections industry, giving the wrong person the job takes up management time to train and it leads to an unhappy new hire who could hurt the credibility of the manager and company every time it happens. Legal fees, severance pay, and lost productivity are also all examples of the negative effects of a bad hire.

There are all types of interview styles. Behavioral questions are based on the fact that past actions may predict behavior in the future. This sort of style uses questions such as “give me an example of”, or “what are your best and worst personality traits, and inquiries about how one handles stress.

But perhaps the most important thing that any prospective employer should know about interview styles is to get the candidate to be very specific. Generally, most interviews involved inquiring into a candidate’s job history, but someone who is good at selling you their experience may not be best suited to do the specific job you have in mind.

It is most effective to cover less ground extremely thoroughly than to have a superficial idea of where the interviewee has been. Don’t accept their first description as complete – you should ask for more details.

Look for candidates who are passionate about what they do. By looking under the surface, you can find out if there is authentic depth behind what the candidate initially claimed. Looking beyond qualifications can provide you with details that can give you insight into the way the candidate approaches the job, and what their work habits are like.

Mallory Megan works for a debt collection agency. Also she composes stories on business and finance, consumer spending and collection agencies. Get a totally unique version of this article from our article submission service